Shipping policy

We aim to make ordering from us as simple and straightforward as possible.

Once your online transaction has been completed your order will be confirmed by email within 24 hours.

The goods will be prepared for delivery and shipped within 48 hours, with the exception of orders placed at the weekend which will be shipped in the next working days.

Please allow 2-4 working days for delivery in Portugal and Spain and 5-15 for international deliveries.

If your parcel hasn’t arrived within the specified time please contact us immediately. If for some reason your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.

During Sale periods and Holiday season deliveries times can be affected.

Deliveries are preformed within working hours and may require a signature. For this reason, we advise you to give us a secure delivery address where someone will be available to rceive the goods and sign.

 

 

Shipping surcharges

We work hard to keep our shipping charges as low as possible.

Shipping costs are added to your order on checkout, after selecting your shipping preferences.

Certain large or bulky items such as lamps are considered oversize and/or overweight by third party carriers.

Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.

 

International Shipping

International delivery time vary depending on the destination. 

For additional information, kindly contact us.

 

Tax 

All prices on our online store are in Euros and European Union sales tax is included at the prevailing rate.

 

Duty and Customs 

Orders sent outside the European Union may be taxed. Customers will need to pay these in order to receive the package.

These taxes vary by country. The local government determines duty taxes and charges. 

In case the client refuses to pay and chose to return the package, we reserve the right to deduct from the total refund value all shipping and other operational costs related to this operation.

Returns Policy


You may return your order up to 14 days from date of receipt, as long as the items are in their original condition, with all tickets and tags attached. Kindly fill the return form sent with your online order.

Do NOT return any item to us without emailing our customer service first as we will be unable to accept it. See below for our return policy on sale items.

 

Exchanges

You may exchange your received item for another style, size or color. If the item is of higher value we will invoice you the difference. Kindly explain what you want to do when you contact us about this situation. 

 

Refunds

We will be happy to refund any items purchased at full retail price, as long as they're on their original condition, with all tickets and tags attached. All refunds exclude postage costs, unless the return cause is our responsability. Refunds are processed as sson as item is recieved and checked. Refunds are done for the same card/payment method used for the purchase.