Shipping policy
From Lisbon, with care
Shipping Policy
Clear delivery times, transparent shipping costs and thoughtful service from our door to yours.
Last updated: September 2026
Dispatched from Lisbon
All online orders leave from Portugal.
Tracked delivery
A tracking link is sent as soon as your order ships.
30-day returns
Return fees may apply. See our Refund Policy.
Preparing your order
Orders are prepared and dispatched on business days. Deliveries generally take place between 9:00 and 19:00. We recommend using an address where someone is available to receive the parcel.
If an item is located in one of our stores rather than our central warehouse, please allow up to two additional business days for us to prepare your order. Once dispatched, you will receive an email with your tracking information.
Delivery estimates begin when the order is dispatched and do not include weekends, public holidays, customs procedures or delays outside the carrier's reasonable control.
Shipping costs by region
Shipping costs and free-shipping thresholds are calculated after discounts. Free shipping does not apply to lamps or other items identified as oversized.
| Region | Examples | Method | Cost | Estimated delivery | Free from |
|---|---|---|---|---|---|
| Portugal — Mainland | Portugal | Nacex | €5.00 | 1–2 business days | €230 |
| Azores & Madeira | Portuguese islands | CTT Ilhas | €11.50 | 2–3 business days | €250 |
| Spain — Mainland | Spain | Nacex | €7.50 | 1–2 business days | €230 |
| Balearic & Canary Islands | Spanish islands | DHL Express | €16.00 | 2–3 business days | €250 |
| European Union — Zone 2 | France, Germany, Italy, Ireland, Belgium, Austria | DHL Express | €18.50 | 2–3 business days | €300 |
| European Union — Zone 3 | Poland, Greece, Sweden, Finland, Croatia, Hungary | DHL Express | €19.50 | 2–3 business days | €300 |
| Europe — Zone 4 | Switzerland, Norway, Serbia, Iceland | DHL Express | €22.00 | 2–3 business days | €350 |
| United Kingdom | United Kingdom | DHL Express Standard | €35.00 | 2–4 business days | — |
| Turkey | Turkey | DHL Express | €31.00 | 3–5 business days | €400 |
| Canada | Canada | DHL Express | €26.00 | 3–4 business days | €350 |
| USA — Zone 5 | United States | DHL Express | €30.00 | 3–5 business days | €400 |
| Zone 6 | Brazil, Israel, Morocco, Angola, Mozambique | DHL Express | €31.00 | 3–5 business days | €450 |
| Zone 7 | UAE, India, Japan, Singapore, Thailand | DHL Express | €31.00 | 3–5 business days | €450 |
| Zone 8 | Argentina, Mexico, Chile, Panama, Caribbean | DHL Express | €33.00 | 3–5 business days | €450 |
| Zone 9 | Australia, New Zealand, China, South Africa | DHL Express | €36.00 | 5–8 business days | €500 |
| Rest of the world | Countries not listed above | DHL Express | €35.00 | 5–8 business days | €450 |
The final shipping method and price displayed at checkout prevail. Delivery estimates may vary for remote areas.
United Kingdom
UK delivery options
DHL Express Standard costs €35.00, with an estimated delivery time of 2–4 business days.
DHL Express Door to Door may also be displayed at checkout according to the order value:
- Orders from €0.00 to €400.00: €100.00
- Orders from €401.00 to €600.00: €150.00
- Orders from €601.00 to €1,000.00: €175.00
- Orders from €1,001.00 to €2,500.00: €200.00
All Door to Door bands have an estimated delivery time of 2–4 business days. The final option and price shown at checkout prevail.
Postmail / CTT by request: customers may request postal delivery for €15.00, with an estimated delivery time of 5–6 business days. Availability must be confirmed with our Customer Experience Team before dispatch.
Postal delivery may involve different carrier handling and customs processing from DHL Express. It does not remove any legally applicable import tax or duty, and the full order value will be declared.
Taxes and duties
European Union
No additional import duties or customs charges apply.
Outside the European Union
Local import taxes, duties and clearance charges may apply and are the customer's responsibility, except where expressly stated otherwise at checkout.
USA: For USA orders, applicable taxes and customs duties are included, with no additional customs payment expected upon delivery.
Incorrect addresses and uncollected parcels
Please check your delivery details carefully before completing your order. If a parcel is returned to us because of an incomplete or incorrect address, refusal of delivery or failure to collect it, the direct return and reshipping costs may be charged to the customer. We will always contact you before arranging a new shipment.
Need help?
Our Customer Experience Team is happy to assist with destinations, delivery methods or tracking.
