Terms of service
Traces of Me – Terms of Service
Last updated: December 3, 2025
1. Introduction
These Terms of Service (the “Terms”) govern the use of this website and the agreement that operates between Traces of Me (“Traces of Me”, “Vendor”, “we”, “us”, or “our”) and you (“User”, “you”, or “your”).
By accessing or using this website and/or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you should not place an order or use our services.
Traces of Me is operated by Traços de Mim Decorações Lda, a Portuguese company registered at the Commercial Registry Office of Cascais under No. 10060/19971029, with head office at Largo de S. João, nº 3, 1º, 7580-624 Comporta, Portugal. Our VAT number is PT 504036386.
2. Use of Our Website
These Terms are the only conditions applicable to the use of this website, unless otherwise agreed in writing by us. They are designed to create a legally binding agreement that protects your rights as a customer and our rights as a business.
By using this website, you agree that:
- You will only use the website to make legitimate enquiries or orders.
- You will not make speculative, false, or fraudulent orders. If we reasonably believe an order is fraudulent, we may cancel it and notify the relevant authorities.
- You will provide correct and accurate contact details (email, postal address, phone number) and acknowledge that we may use these details to contact you if necessary.
- If you do not provide all the information required, we may not be able to complete your order.
- By placing an order, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.
3. How the Contract Is Formed
The information on this website does not constitute an offer of sale but an invitation to treat. No contract exists between you and us until your order has been expressly accepted by us.
The steps are as follows:
- You select products and complete the checkout process online.
- You click the “CONFIRM ORDER” button to submit your order.
- You will receive an email acknowledging that we have received your order (the “Order Confirmation”). This is not an acceptance of your order.
- All orders are subject to our acceptance. We will confirm acceptance by sending you an email confirming that the products have been dispatched (the “Shipment Confirmation”).
The contract between us (the “Contract”) is formed only when we send the Shipment Confirmation. The Contract relates only to those products whose dispatch has been confirmed. We are not obliged to supply any other products that may have been part of your order until the dispatch of such products is confirmed.
4. Product Availability
All orders are subject to product availability. In case of supply difficulties or if items are no longer in stock, we reserve the right to offer you substitute products of equal or higher quality and value. If you do not wish to accept the substitutes, we will refund any amounts you have paid for the unavailable items.
5. Refusal of Order
We reserve the right to withdraw any product from the website at any time and/or remove or edit any materials or content.
While we make our best efforts to process all orders, there may be exceptional circumstances that require us to refuse to process an order after sending an Order Confirmation. We reserve the right to do so at any time, at our sole discretion.
We will not be liable to you or any third party for withdrawing any product, removing or editing content, or refusing to process an order after sending an Order Confirmation.
6. Right to Cancel (“Cooling Off” Period)
If you are contracting as a consumer, you may cancel a Contract at any time within 15 days from the date of delivery of the products. In this case, you will receive a refund of the price paid for the products, in accordance with our Returns Policy.
Your right to cancel applies only to products returned in the same condition in which you received them. You should include all original packaging, labels, instructions and any accessories. Any product that is damaged, used beyond the simple opening of the package, or not returned in the same condition may not qualify for a refund.
Please take reasonable care of the products while in your possession. Original boxes and wrappings should be used for the return whenever possible.
Nothing in this clause affects your statutory rights as a consumer.
7. Delivery
Subject to product availability, and unless there are exceptional circumstances, we will use reasonable efforts to deliver your order by the estimated delivery date set out in the Order Confirmation, or, if no date is specified, within 15 days from the date of the Order Confirmation. We do not deliver to P.O. Boxes.
Possible reasons for delay include (without limitation):
- Specialized or made-to-order items;
- Unforeseen circumstances;
- Delivery location or access restrictions;
- Carrier delays or peak periods.
If we are unable to meet the estimated delivery date, we will inform you and offer the option to continue with a new delivery date or cancel the order with a full refund of the amount paid. We generally deliver on business days and within working hours, and most couriers require a signature upon delivery. Please ensure someone is available at the delivery address to receive and sign for the shipment.
For the purposes of these Terms, delivery shall be deemed to have occurred when the products are signed for at the agreed delivery address.
8. Unable to Deliver
If we are unable to deliver after reasonable attempts, the carrier may leave a note explaining where your parcel is and how to rearrange delivery or collect it from a local depot. If you know you will not be at the delivery address at the agreed time, please contact us or the carrier to arrange an alternative delivery date, time, or location (where available).
9. Risk and Title
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we have received full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.
10. Price and Payment
While we strive to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and any amounts already paid will be refunded in full.
We are under no obligation to supply a product at an incorrect (lower) price, even after sending an Order Confirmation, if the pricing error is obvious and could reasonably have been recognized as such.
Prices displayed on our website include VAT (where applicable) but exclude delivery costs, which will be added to the total amount due at checkout. We reserve the right to decline orders for bulk or high-value purchases and to change prices and availability without prior notice. Changes do not affect orders for which an Order Confirmation has already been sent.
Payment process:
- Add the items you wish to purchase to your basket.
- Click the “VIEW BASKET” button and then “GO TO CHECKOUT”.
- Fill in or confirm your contact details, invoicing address, delivery address, shipping options, and payment method.
- Click “CONFIRM ORDER” and proceed with payment.
Payment can be made using Visa, MasterCard, American Express, Discover, MB Way, Multibanco, and PayPal, among other methods shown at checkout. Card payments and PayPal transactions are processed via secure payment gateways. By confirming payment, you are confirming that the card or account used belongs to you or that you are authorized to use it.
All payment methods are subject to validation checks and authorization by the issuer. If authorization is not granted, we are not liable for any delay or non-delivery, and the order will be cancelled.
11. Value Added Tax (VAT)
Purchases made through the website are, where applicable, subject to Portuguese Value Added Tax (VAT) in accordance with prevailing laws and regulations. Prices presented to final consumers (individuals or companies) include VAT where applicable.
12. Mobile Messaging (SMS & WhatsApp)
By providing your mobile phone number and explicitly opting in, you may choose to receive SMS/text and/or WhatsApp messages from Traces of Me, including transactional notifications (e.g. order updates) and, where consent is given, promotional messages (e.g. new collections, offers, and campaigns).
Your consent to receive mobile marketing messages is not a condition of purchase. You can make purchases on our website without subscribing to SMS or WhatsApp marketing.
Opt-out:
- SMS/Text: reply STOP to any message or use the unsubscribe link where available.
- WhatsApp: reply with STOP or UNSUBSCRIBE in the WhatsApp conversation, or use the tools provided by WhatsApp to mute or block the channel.
- You can also contact us at customer.service@tracesofmetm.com to request removal.
Message frequency may vary. Standard message and data rates may apply, depending on your mobile provider and plan. For more details about how we process your data for mobile messaging, please refer to our Privacy Policy and our Mobile Terms of Service.
13. Intellectual Property
All copyrights, trademarks, and other intellectual property rights in all materials and content made available on this website shall remain at all times vested in us or our licensors. You may use this material only as expressly authorized by us or our licensors.
This does not prevent you from using this website as necessary to make a copy of information relating to your order or Contract.
14. Written Communications
Applicable laws may require that some information or communications we send to you be in writing. When you use our site, you accept that communication with us will be mainly electronic. We may contact you by email or provide information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications provided electronically comply with any legal requirement that such communications be in writing.
15. Notices
All notices given by you to us should be submitted via our contact form or by email, using the details provided on the website. We may give notice to you at the email or postal address you provide when placing an order.
Notice shall be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting any letter. To prove service of any notice, it is sufficient to show that, in the case of a letter, it was properly addressed, stamped, and placed in the post and, in the case of an email, that it was sent to the specified email address.
16. Transfer of Rights and Obligations
The Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. Any such action will not affect your statutory rights as a consumer, nor will it cancel, reduce, or otherwise limit any warranty or guarantee provided by us.
17. Events Outside Our Control
We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes (without limitation):
- Strikes, lock-outs, or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat, war (declared or not), or threat of war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks;
- Acts, decrees, legislation, regulations, or restrictions of any government;
- Shipping, postal, or other relevant transport strikes, failures, or accidents.
Our performance under any Contract is deemed suspended for the duration of the Force Majeure Event, and we shall have an extension of time for performance for that period. We will use reasonable endeavours to bring the Force Majeure Event to an end or to find a solution by which our obligations may still be performed.
18. Waiver
If we fail at any time during the term of a Contract to insist upon strict performance of any of your obligations under the Contract or these Terms, or if we fail to exercise any rights or remedies, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
No waiver by us of any default shall constitute a waiver of any subsequent default. No waiver shall be effective unless it is expressly stated as such and communicated to you in writing.
19. Severability
If any of these Terms or any provision of a Contract is determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision shall, to that extent, be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
20. Entire Agreement
These Terms and any document expressly referred to herein represent the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, understanding, or arrangement between you and us, whether oral or in writing.
Both parties acknowledge that, in entering into a Contract, neither relies on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations prior to the Contract, except as expressly stated in these Terms.
21. Our Right to Vary These Terms
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time you order products from us, unless any change to those policies or Terms is required by law or governmental authority (in which case it may apply to orders previously placed).
22. Law and Jurisdiction
Contracts for the purchase of products through our website are governed by Portuguese law. Any dispute arising from or related to such Contracts shall be subject to the non-exclusive jurisdiction of the Portuguese courts.
If you are contracting as a consumer, nothing in this clause affects your statutory rights.
23. Feedback and Contact
We welcome your comments and feedback. Please send all feedback and comments to customer.service@tracesofmetm.com.
